Policies
MINIMUM ORDER
We greatly appreciate all orders & require no minimum.
PAYMENT OPTIONS
Visa, MasterCard, American Express, Discover, and PayPal. If paying by Paypal ECheck, your order will not ship until payment clears.
SHIPPING INFORMATION
I do my best to ship within 1 business day or less, but orders can take up to 3 days to ship. I will notify you if there is a delay beyond this for any reason. We offer shipping via Fedex and USPS Priority. Sorry, we do not offer 1st Class or Parcel Post. Please remember that the turnaround time for shipping is 1-3 days and the shipping company you choose (Fedex or USPS) will also require transit time to get the order from our door to yours. Please account for this when placing your order. For any transit delays, you will need to contact the carrier directly as we have no control over the package once it ships. Shipments are prepared in the order they are received, but if you pay for an expedited shipping option (other than Fedex Home Delivery, Fedex Ground or USPS Priority), I will make every effort to to get your shipment as soon as possible.
Minimum shipping rates are charged at the time your order is placed & will reflect in your shopping cart during checkout. I highly recommend minimizing shipping costs by consolidating as many items into 1 order as possible. If the shipping rate of your order is underestimated by $5.00 or less, you hereby authorize us to charge your credit card for the difference due without first contacting you so as to ensure your order is not delayed.
WEBSITE SECURITY: SHOP WITH CONFIDENCE!
We are frequently asked “How secure is your site?”. I’ve have taken every precaution to protect your personal details and credit card info by partnering with both GeoTrust and McAfee.
Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.
You can see that our site is secure when you click on the “view cart” or “checkout” buttons and the “http” changes to “https”. This means you have been transferred to a secure server and any info entered will be encrypted. Credit card numbers are never stored.
PRIVACY POLICY
I respect your right to privacy & agree to never share or sell any of your personal information. This info is collected for the sole purpose of our billing, shipping only. No one likes spam & I will protect your personal and private info!
DECLINED CREDIT CARD? If your credit card is declined and you are confident you entered the correct expiration date & security code, please first call your credit card company & ask why they declined the charge. Credit card companies decline cards for a variety of reasons, but it is typically for your security. Once the matter is resolved, you can complete your order online or email me if you are having difficulties completing your order.
CAN I ADD TO OR CHANGE MY ORDER?
In an effort to expedite order processing time & ship all orders ASAP, order processing is automated and we cannot make changes to orders. There are many “parts in motion” once an order is received and there are multiple steps necessary to make a change to an order. Rather than increasing our prices to pay additional staff for order changes, we feel it is most fair to all customers to focus on shipping orders as quickly as possible. We understand that sometimes an item is going to be forgotten and for this reason, we require no order minimum. We also offer shipping via both Fedex and USPS Priority, so instead of adding to an existing order, we ask that you place a separate order.
CAN I CANCEL MY ORDER?
Please carefully verify the items in your cart, shipping carrier and shipping address prior to completing your order. All sales are final and orders cannot be cancelled or changed once checkout has been completed online. In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.
CAN I COMBINE ORDERS?
We are unable to combine shipping for orders that are placed separately.
SHIPPING INSURANCE, SIGNATURE CONFIRMATION & LOST OR DAMAGED PACKAGES
*FedEx refers to the “insured value” as the “declared value”. For shipments without a declared value, FedEx’s maximum liability is $100 for damages or losses at no cost.
[Source: https://support.shippingeasy.com/hc/en-us/articles/208274103-What-is-FedEx-Declared-Value-]
*UPS’s liability is limited to US$100.00 on packages with no declared value. If the value of your goods exceeds US$100.00, you can declare a higher value, up to US$50,000.00 per package, by entering the declared value in the UPS shipping system used and paying an additional charge. Declared Value charges for freight collect and third-party shipments may be billed to your shipper account. For more information, refer to ups.com/terms.
To request additional insurance, please make a notation in the Instructions/Comments section when going through the Checkout process. GoldDae cannot replace or reimburse for lost or damaged packages that do not have insurance. In the event your package is lost or damaged in transit, we will assist you in filing a claim. We cannot ship a replacement in the span that the claim is being investigated. Please allow time for the investigations process to complete.
If you would like to require a signature when your package is delivered, please note that shipping carriers charge a fee for this. Please make a note in the Instructions/Comments section during Checkout and a $10 fee will be add to your invoice.
USPS PRIORITY DELAYS
Please note that USPS Priority transit time is typically 2-5 business days within the US, but they do not guarantee a specific delivery time. USPS Priority is NOT an expedited option. If the package is delayed, a claim cannot be filed for 15 days. An investigation will either locate the original package or they will issue a refund for the cost of the merchandise (insurance is automatically included up to $50 for USPS Priority packages). We are unable to ship a replacement package until the investigation is complete, but you are welcome to place a reorder. Please allow USPS time to complete their investigation.
INCORRECT SHIPPING ADDRESS
Please be advised that if you (the customer) provide us (GoldDae) with an incorrect shipping address, or if you request a reroute of your package, Fedex will assess a service fee and you will be charged $20. Whether you make an error when the order is placed or if a request for an address change is made after the order ships, the customer will be responsible to pay this $20 fee. We can only ship to the address provided, so please double check it for accuracy prior to placing your order.
FEDEX DOES NOT SHIP TO P.O. BOXES
If you choose Fedex shipping and provide GoldDae with only a PO Box, one of 2 scenarios will occur:
1) Shipping labels are automatically generated by our warehouse. In the event your order ships to the PO Box instead of to a physical address, you will be responsible for any fees associated with re-routing or returning the package. The charge for providing Fedex with an incorrect address is $20 in addition to any return package fees.
2) In the event the warehouse realizes that you provided us with only a PO Box prior to your order shipping, we have the option to ship your order USPS Priority instead. Additionally, USPS Priority is typically more expensive & we have the right to charge your credit card for the additional shipping plus a $5 service fee for the additional time involved.
UNDELIVERABLE OR RETURNED PACKAGES
If your package is returned for any reason, you forfeit the original shipping charge as that will not be refunded by the carrier. If you refuse the package, the carrier will charge a return shipping fee & that will be deducted from the value of the return. If you choose to have the package re-shipped, an additional shipping charge will apply. If you choose to have a refund, we will issue a refund minus a 20% restocking fee. This fee covers the initial time involved in preparing and shipping the order, credit card fees and the time to accept the return.
RETURN POLICY
Due to the nature of our products, we have a “no return” policy as this is the only way to ensure the integrity of the products each of our customers receives.
TERMS & CONDITIONS
By completing an order with GoldDae.com, you agree to all of the above terms and conditions. We reserve the right to refuse service to anyone. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.
We are greatly concerned with your total satisfaction, so if you are unhappy with a purchase or have any concerns or comments, please feel free to contact us. You are truly appreciated and we thank you for your patronage!
